Malbets Privacy Policy — Your information is safe with us

Malbets collects two types of information — what you provide directly, and what is generated automatically as you use the site.

Information You Provide Directly

• At registration: name, mobile number, date of birth, and password.
• During KYC verification: your National ID or passport details and photo.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket).
• When you contact support: your messages and conversation history.
• For profile updates: email address (optional).

Automatically collected information

• IP address and device information (operating system, browser).
• Time spent on the site, pages visited — browsing patterns.
• Gaming history: which games you played, bet amounts, and outcomes.
• A log of login and logout times along with account activity.
• Information collected from cookies and similar tracking technologies.

Malbets uses your data only for specific, defined purposes — never arbitrarily or without authorization. The main reasons are outlined below.

Malbets will never use your data to build advertising profiles or sell it to third parties. If we ever need to use your data for a new purpose in the future, you will be informed in advance.

Malbets does not share your information with advertisers, brokers, or any unauthorized third parties. In limited circumstances, however, certain data may need to be shared with specific third parties.

When sharing may occur

• Payment Gateway: For processing payments via bKash, Nagad, or Rocket — only the minimum required information.
• Game Provider: Technical data needed to run Live Casino or slots games — not your name or phone number.
• Law enforcement agencies: By court order or for the purposes of a lawful investigation — limited to specific data only.
• Fraud Prevention & Security Services: To help detect suspicious activity.

Every agreement with a third party includes data protection clauses. They are bound to keep your information confidential, just as Malbets does.

Malbets uses multiple layers of security to protect your data. If one layer fails, the others remain active.

• 256-bit SSL encryption: Banking-grade encryption across all data transfers.
• Two-Factor Authentication: An extra verification layer at login — an effective safeguard against unauthorized account access.
• Encrypted Database: Data stored on our servers is also encrypted.
• Regular Security Audits: An independent team of third-party experts conducts audits every quarter.
• Suspicious Activity Detection: Automatic alerts for unusual login or payment activity.
• Restricted staff access: Only authorized personnel can access specific data.

That said, no platform on the internet can guarantee 100% security — and we believe in being upfront about that. So please keep your password strong and never share it with anyone.

Cookies are small text files stored in your browser. Malbets uses cookies to enhance your experience and ensure the site functions properly.

Cookie type

You can manage cookies through your browser settings. Note that disabling essential cookies may affect how parts of the site function. The toggles above are for display purposes only — use your browser settings for actual control.

Malbets only retains your data for as long as necessary. Once the purpose has been fulfilled — or upon your request — the data is deleted.

• Account information: For as long as the account is active, and for 6 months after closure.
• Payment Records: Up to 5 years maximum, as required by financial regulations.
• KYC documents: 3 to 5 years, in accordance with regulatory requirements.
• Support contact: Up to 2 years after the last conversation.
• Gaming Log: Up to 1 year — for fraud investigation purposes.
• Anonymous Analytics Data: Indefinitely — however, it cannot be used to identify you.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to you.

Malbets is strictly for users aged 18 and above. Collecting data from minors is against our policy. If Malbets becomes aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you become aware that a minor has created an account on Malbets, please notify us at support@malbets.click.

Malbets may update this privacy policy when necessary. For significant changes, you will be notified in advance — either upon logging into your account or by email. You can always check the "Last Updated" date at the top of the page to see when changes were made.

For any privacy-related questions, complaints, or data deletion requests — contact us directly:

• Email: support@malbets.click
• Live Chat: Click the chat icon in the bottom corner of the site — available 24/7 in Bangla
• Responses are typically sent within 24 hours